Terms & Conditions

How may we help you?

Legal Information of AlexNass

This site www.alexnass.com is developed, managed and published by AlexNass Corporation, a company with headquarters in Belgium. AlexNass is registered in the Brussels Commercial Register under number BE 0734.557.739 .

For all further information and contacts, please use the contact form on the website.

To contact by phone or postal offers, please indicate your request in the online contact form. We will be back to your request in 24h.

Privacy Policy for AlexNass

AlexNass respects the privacy of all users of its site and ensures that the personal information you provide is treated with respect and with highest form of confidentially. AlexNass is then also aware that you have confidence in us. AlexNass sees it as its responsibility to protect your privacy. This page will let you know what information AlexNass collect when you use our website, why AlexNass is collecting this data and how AlexNass improve your user experience.

This privacy policy applies to AlexNass services. You should be aware that AlexNass is not responsible for the privacy policy of other sites and sources to which AlexNass links. By using this website you accept the privacy policy.

Our Policy informs you about:
1. General advice
2. Use of data collection
3. How we collect your information
4. The information we collect
5. Communication
6. Purposes
7. Sharing information with third parties
8. Choices on personal data
9. The security of the information collected
10. Adjust – or unsubscribe communication
11. Copyright
12. Changes
13. Cookies
14. Feedback or questions


Any advice or information on this website is general advice only, and does not take into account your personal circumstances. You should not take or do based solely on this information.
By viewing any material or using the information within our website, you agree that this is general education material and you will not hold any person or entity responsible for loss or damages resulting from the content or general advice provided by AlexNass and colleagues.


When you sign up for one of our services, AlexNass asks you to provide personal information. This data is used to perform the service. The data is stored on AlexNass own secure server(s) or those of a third party. AlexNass will not combine this information with other personal information AlexNass has.


Depending on the nature of the relationship you have with AlexNass, we may collect your personal information in various ways:

  • When you fill in an electronic-form, on the website or mail.
  • When you visit our website.
  • When you contact us directly by email, phone, post, message (instant messaging applications), via our website, or by some other means.
We also collect information on third-party sites (e.g. Facebook, Instagram, etc.) when, for example, you give us an opinion or comment about our products and services.


We collect and process the following data:

  • Your personal identification data (surname(s), given name(s), email, phone number, date of birth, postal address, country of residence
  • On each visit to our website we will automatically collect technical information, including the IP address used to connect your computer to the internet, the type and version of the browser, the time-zone setting, the browser plugins’ type and versions, the operating system and platform, the device ID, etc.
  • Your payment information (e.g. your bank card number).
  • Information about you based on messages you post on third-party sites, or via comments/reviews, or when you contact us by email, post, telephone or any other communication channel.


When you send an e-mail or other messages to AlexNass, it’s possible that AlexNass may retain those messages. Sometimes AlexNass asks you for your personal details that are relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on AlexNass secure server(s). AlexNass will not combine this information with other personal information AlexNass has.


AlexNass does not collect or use information for purposes other than the purposes described in this Privacy Policy unless AlexNass has obtained your consent in advance.


The information will not be shared with third parties. In some cases the information can be shared internally. Our colleagues are obliged to respect the confidentiality of your data.


AlexNass offers all visitors the opportunity to view, change or delete all personal information that is provided to us at any time. If there are any problems or errors occurring, please contact AlexNass on the following email address contact@alexnass.com . AlexNass responsible will try to resolve the issue as fast as possible.


We have implemented a number of security measures on our website with the aim of preventing unauthorised disclosure of, or access to, information collected and/or received. We have strived to create a secure and reliable website. Please note however that the confidentiality of any communication or other material transmitted to us or which we transmit to third parties via our website or by email cannot be guaranteed. We accept no responsibility for the security of the information transmitted using these methods.


If you want to change your data or you want to get yourself out of our files, you can contact AlexNass on the following email address contact@alexnass.com .


Some pictures and illustrations that are used on the AlexNass.com website are fully owned by the company or the person itself or to whom it belongs. By using the content AlexNass will refer to it and will give all the credits to whom it belongs.
All the material can be used and shared on your page(s) or websites in a recap form. By using the content from this site you will need to have a direct link referring to the page.


This privacy statement is tailored to the use of and the possibilities on this site. Any changes or changes to this site may lead to changes to this privacy statement. It is therefore advisable to consult this privacy statement on a regular basis.


Our website uses cookies. They help us in particular to provide you with a good experience when you browse our website and also allow us to improve it. For more information about cookies and why we use them, please refer to our Cookie Policy.


AlexNass will always strive to obtain the privacy policy at the highest standard possible, which also means being up to date with the privacy laws globally. If you have any doubts or questions, feel free to message to the following email address contact@alexnass.com . AlexNass responsible will respond as quickly as possible on your email, when you need information about your data or if you want to change it. Future occurring events that could or are necessary to change our privacy statement, you will always find the most recent information on this exact page.

Cookie Policy for AlexNass

This is the Cookie Policy for AlexNass, accessible from https://alexnass.com

Our Cookie informs you about:
1. What are cookies
2. How we use cookies
3. Disabling cookies
4. The cookies we set
5. Third party cookies


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.


We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.


  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.


In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Returns & Exchanges for AlexNass

This is the Return & Exchange Policy for AlexNass, accessible from https://alexnass.com

Our Returns & Exchange informs you about:
1. Order cancellation
2. Defects
3. Return and Refunds
4. Deliveries
5. Faulty goods
6. Aftersale


  • The customer must check the order form and confirm all the details are correct at the time of purchase.
  • It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first suit.
  • Any agreement to cancel is at the discretion of AlexNass.
  • Any changes must be made to an order within 24 hours of the order confirmation. Making a change within the 24 hours of placing the order does not guarantee that a change can be made. AlexNass will, where possible, endeavour to make the desired changes.
  • AlexNass cannot accept returns on the basis of a change of heart on the part of a customer.
  • Neither can AlexNass accept returns where the customer requests a change to an existing order and AlexNass cannot fulfil that change. In the event of a dispute between the customer and AlexNass over the details of the order, the details on the original order form is taken as the final order.
  • A cancellation of a custom garment order after 24h will not be refunded of its initial deposit of 35% of the total sum.


  • In the unlikely event that a manufacturing error has occurred, AlexNass will follow our repair, replace or refund policy as outlined.
  • We will require you to return the garment to us for inspection.
  • AlexNass are not liable for defects resulting from a customer not following our care instructions.
  • Garments brought in for repair or damage can cost additional to what has been paid for producing it.


  • As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 31 days refund policy does not apply. Please email contact@alexnass.com, so that we can understand the reason for the return. This does not affect your statutory rights and does not apply to faulty goods.
  • Requests for returns or refunds must initially be supported by proof of purchase(s).
  • All returns and exchanges must be unused and returned in perfect condition, with complete original packaging.
  • In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. AlexNass retains full discretion on whether a product is deemed faulty or not.
  • Orders will only be refunded by the original method of payment less the cost of any credit card fees.


  • All orders must be paid in full prior to delivery.
  • It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and AlexNass will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks.
  • AlexNass will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available to accept delivery, or incorrect delivery details supplied.


Goods are deemed as faulty if they are received damaged or where a manufacturing fault occurs within two months of purchase. Items that are damaged as a result of extensive wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.


AlexNass offers an aftercare service for your purchase, should you wish to use our this service email: contact@alexnass.com

Payment options for AlexNass

This is the Payment Policy for AlexNass, accessible from https://alexnass.com

Our payment options informs you about:
1. Payment
2. Insurance & Delivery


Payment of the price shall be made in full upon the date of the order. Producing a custom garment AlexNass asks 35% of the total sum before the start of the production and 65% after the last fitting, it also can be directly paid in full sum.

Payment can be made by Visa, Visa Debit, MasterCard, Mastercard Debit, American Express and any other methods. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.


AlexNass insures each purchased item from the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods is transferred to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by the specified recipient (or at that delivery address) is evidence of delivery and fulfillment by AlexNass, and transfer of responsibility in the same way.

Please note that we aim to despatch all orders within 4 – 5 working weeks. Estimated delivery times are to be used as a guide only and commence from the date of despatch.